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Willowbend Pet Sitting

Willowbend Pet SittingWillowbend Pet SittingWillowbend Pet Sitting

The Questions You Want Answered

Why use in home pet sitting?

In home pet sitting is when your pet sitter comes to your home to care for your pet. We  will come as many times as you request and will spend the night as well. Your sitter will make your home looked lived in while you are gone.  Experts agree that your pet will be happier in his own home and your sitter will make sure his routine stays the same. 


Are you bonded and insured?

Yes, we are insured by Business Insurers of North Carolinas and we are members of the National Pet Sitting Association.  

How many visits do I need a day for petsitting?

Three visits are usually the normal amount.  One will be done between 7-9 am, one around 2-4 pm and one around 8-10pm. However, we have some clients that do up to 5 visits a day.  It depends on your pet.  We will try to accommodate you whatever your pets needs. 

How do I begin?

Meet and Greet

Our first priority will be to set up a meet and greet with your sitter.  You will be sent paperwork to fill out prior to your consultation.  Your sitter will come to your house and go through your pet's daily routine with you.  You will keep the same sitter if possible for your services. 

How do you access my property?

Please be prepared to provide two working sets of keys in addition to any alarm codes, garage codes or gate codes. 

We keep these keys on file so if you need a service we can come at a moment's notice.  If you don't want us to keep the keys, we will return them, but the next service you will be charged an extra fee for pickup. Any visit beyond the initial consultation to pick up/drop off keys will be billed as a visit for your sitters time to make the extra trip. 


Who is my pet sitter?

Our pet sitters are animal lovers that are responsible adults.  They go through a background check and are guided through our Willowbend Pet Sitting training program.  You will meet your pet sitter before your service so you are comfortable with her.  They will become familiar with your home and your pet's schedule.  

Will my sitter contact me while I am gone?

She will text you and send pictures to let you know everything is okay at home. Any changes in services such as extensions or cancellations will need to be made through the office.

Does my sitter accept tips?

Tips are welcomed by all of our petsitters. They are always appreciated.   We prefer cash if possible. 


Can you give my pets medication?

Our sitters are more than willing to administer pills and liquids.  We are qualified in hydrating and giving insulin and allergy shots. 

Can you take my pet to groomer, vet or doggie day care?

Of course!  Willowbend Pet Sitting provides pet taxis anywhere your pet needs to go.  


What is your cancellation policy?

Our normal cancellation policy is as follows:


Same day service 

No refund. .  A 24 hour notice is required for normal visits. 


Overnight and Boarding Services: 

Due to the fact that sitters set aside their time in order to do these services and will not be able to fill this in with another client, you will be charges a 25% deposit before the service starts.   If you cancel four weeks before a holiday, you will forfeit the deposit.  On normal days, it is three weeks notice. 




Holiday cancellations

Holiday services require a 50% nonrefundable deposit for overnights and boarding.  This will be forfeited if you cancel later than three weeks before your service.  No refunds will be given after service has started.  

Will I be charged for holiday care?

There will be a $10 fee for the following holidays:

                                            

              New Year's Eve-Day         Thanksgiving

                    Easter                             Christmas Eve

                    Memorial Day              Christmas Day

                    July 4th                          

                    Labor Day

                                   

                                           

                                                


Willowbend Pet Sitting. 972-841-7160

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