In home pet sitting is when your pet sitter comes to your home to care for your pet. We will come as many times as you request and will spend the night as well. Your sitter will make your home looked lived in while you are gone. Experts agree that your pet will be happier in his own home and your sitter will make sure his routine stays the same.
Yes, we are insured by Business Insurers of North Carolinas and we are members of the National Pet Sitting Association.
Three visits are usually the normal amount. One will be done between 7-9 am, one around 2-4 pm and one around 8-10pm. However, we have some clients that do up to 5 visits a day. It depends on your pet. We will try to accommodate you whatever your pets needs.
Our first priority will be to set up a meet and greet with your sitter. You will be sent paperwork to fill out prior to your consultation. Your sitter will come to your house and go through your pet's daily routine with you. You will keep the same sitter if possible for your services.
Please be prepared to provide two working sets of keys in addition to any alarm codes, garage codes or gate codes.
We keep these keys on file so if you need a service we can come at a moment's notice. If you don't want us to keep the keys, we will return them, but the next service you will be charged an extra fee for pickup. Any visit beyond the initial consultation to pick up/drop off keys will be billed as a visit for your sitters time to make the extra trip.
Our pet sitters are animal lovers that are responsible adults. They go through a background check and are guided through our Willowbend Pet Sitting training program. You will meet your pet sitter before your service so you are comfortable with her. They will become familiar with your home and your pet's schedule.
She will text you and send pictures to let you know everything is okay at home. Any changes in services such as extensions or cancellations will need to be made through the office.
Tips are welcomed by all of our petsitters. They are always appreciated. We prefer cash if possible.
Our sitters are more than willing to administer pills and liquids. We are qualified in hydrating and giving insulin and allergy shots.
Of course! Willowbend Pet Sitting provides pet taxis anywhere your pet needs to go.
Our normal cancellation policy is as follows:
Same day service
No refund. . A 24 hour notice is required for normal visits.
Overnight and Boarding Services:
Due to the fact that sitters set aside their time in order to do these services and will not be able to fill this in with another client, you will be charges a 25% deposit before the service starts. If you cancel 7 days ahead, you will receive a credit. If you cancel after that time period, you will forfeit the 25%.
Holiday services require a 50% nonrefundable deposit for overnights and boarding. This will be forfeited if you cancel later than two weeks before your service. No refunds will be given after service has started.
There will be a $10 fee for the following holidays:
New Year's Eve-Day Thanksgiving
Easter Christmas Eve
Memorial Day Christmas Day